Antique wooden clock that has been repaired and restored by Kilmister Furniture Restoration after beeing damaged in a fire.

INSURANCE CLAIMS

Life’s unexpected moments, such as house fires, flooding, or damage caused by storms, can leave your furniture in need of repair. Scratches, dents, heat marks, and water damage are also common reasons furniture enters the insurance claims process.

At Kilmister Furniture Restoration, we specialise in insurance furniture restoration and insurance assessments, working closely with insurers and loss adjusters across New Zealand. We are trusted by New Zealand heritage sites and parliament.

We can provide detailed insurance quotes and assessments to support fast, transparent claim processing. 

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WELLINGTON

KĀPITI COAST

WAIRARAPA

PALMERSTON

Getting a furniture repair insurance assessment

At Kilmister Furniture restoration, we liaise between client and insurance company to ensure a smooth process. 

We understand insurance work depends on clear communication and reliable timeframes.
That means:

  • Prompt response to assessments and enquiries
  • Clear, structured insurance reporting
  • Regular updates throughout the restoration process
  • Coordinated pick-up and delivery scheduling
  • Reliable completion timelines agreed upfront

Our goal is to make the process seamless for insurers, adjusters, and clients alike.

Before photo of antique wooden clock that was damaged in a fire.
Close up of damage

Process for insurance claims

Here’s how the process works:

1. Contact Your Insurance Provider: 

Let your insurer know that your damaged furniture needs restoration. Encourage them to choose Kilmister Furniture Restoration for the job.

 

2. We’ll Handle the Rest: 

Once your insurance company contacts us, we’ll assess the damage, provide a detailed quote, and coordinate the restoration process. Depending on the size and type of project, we can work on site as a mobile wood furniture repairer.

Types of insurance furniture repairs

We restore a wide range of insured furniture, including:

  • Fire and smoke-damaged furniture
  • Water and flood-damaged timber furniture
  • Impact damage (moving, accidents, breakage)
  • Scratches, dents, and surface wear
  • Veneer damage and lifting
  • Structural joint failure
  • Boardroom and office furniture restoration
  • Antique and heirloom insurance restoration

Where possible, we restore rather than replace, preserving original materials, craftsmanship, and value.

The Kilmister Standard

"Kilmister restored a household of wooden furniture that had been damaged by Cyclone Gabrielle floodwaters. We are thrilled because everything has come up looking new, including upholstery replacement. They were seamless to work with including pick up and drop off."
Marie Dolman
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